MedExpress Urgent Care at 1120 Homestead Road North in Lehigh Acres, Florida

Customer Reviews about MedExpress Urgent Care

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  Have to say I was unhappy with this Medical Center, They refused to see a family member of mine who needed care. She has been going to this Medical Center for a few months, some doctors are nice and some are very RUDE AND DISRESPECTFUL. EVEN THE STAFF WAS RUDE. THEY REFUSED TO SEE HER BECAUSE THEY STATED SHE HAD A COPAY BALANCE OF $60.00, THEY REFUSED TO SEE HER, MY FAMILY MEMBER NEVER HAD A COPAY, THIS WAS THE FIRST TIME BROUGHT UP SINCE SHE HAS BEEN GOING THERE. THEY TOLD HER TO CALL BILLING AND HAVE THEM HANDLE THE ISSUE. SO, SHE WASN'T SEEN, SO I CALLED BILLING FOR HER AND THEY STATED THEY DIDN'T HAVE THE CORRECT MEDICAL INFORMATION IN THE COMPUTER, AND THEY WERE RESUBMITTING THE BILLS THAT WERE NOT COPAYS LATE BY MY FAMILY MEMBER. SHE WAS IN SERVERE PAIN WITH A BLADDER INFECTION AND LEFT UNTREATED, SO, AFTER SPEAKING WITH THE MAIN BILLING DEPARTMENT IT WAS THE STAFFS MISTAKE NOT MY MEMBERS MISTAKE. IM VERY DISSATISFIED WITH THE FACILITY, AND NOW IT IS HANDLED, AND EVERYTHING IS UPDATED, THIS WILL NOT HAPPEN AGAIN.. THE STAFF, SHOULD OF BEEN MORE UNDERSTANDING AND CHECKED OUT EVERYTHING BEFORE TURNING HER AWAY FOR TREATMENT. BY LAW, FACILITIES LIKE THIS ARE NOT ALLOWED TO TURN AWAY A PATIENT IN NEED OF CARE.. BECAUSE THEY WILL BE HOLD RESPONSIBLE IF ANYTHING HAPPENS TO ANYONE WHO NEEDS URGENT CARE... THE DOCTORS NEED TO BE MORE UNDERSTANDING OF THE NEEDS TO A PATIENT.. AND THE STAFF NEEDS TO WAKE UP AND DO THERE JOB AND CHECK ALL INFORMATION ON MEDICAL INSURANCE OF A PATIENT WHO NEEDS MEDICAL ATTENTION.
  October 16, 2017

  by Tracy Tarantino
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  I was amazed how good of an experience that I had here!! The entire staff from the moment you walk in until you leave, was amazing!! Whitney was the doctor that seen me and I think she was awesome!! Very easy to talk too, understanding and just fun to be around. That means a lot especially when your at the doctor not feeling well. WILL DEFINITELY RECOMMEND TO ALL!!!
  March 18, 2017

  by Whitney Brawley

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